Frequently Asked Questions
Q: My product melted upon delivery/while I’ve been using it or is grainy. What should I do?Please don’t worry about this at all. These are certified organic ingredients that do have various melting points. Simply refrigerate your product until it’s solid again and then let it sit at room temperature until it softens. The efficacy of your product has not been affected and it’s as pure as ever.
If partially melted and a grainy texture has occurred (this happens from Shea butter melting point but all good!) simply seal your jar in plastic baggie and place in a bowl of boiling water until your product fully turns to oil then put your jar in the fridge/freezer for 1-2 hours until solid again and let it sit at room temperature.
Q: This is my first time using 8 Faces Boundless Solid Oil, can you suggest a routine?My suggestion would be to try a variety of applications. I’ve listed a few of my favorites 01-08, try some of these options and see what you love the most. I love to dab around my eyes and apply to my chest and neck and to the ends of my hair. Or even use your favorite serum, toning mist or face cream and layer it with Boundless Solid Oil. I like to use it as a night treatment and layer with my favorite night cream for an extra rich treatment.
Q: What makes 8 Faces Solid Oil different?I spent almost two years perfecting the formulation with time honored nutrient rich oils and butters and created a texture that quickly absorbs into your skin and is non greasy. I chose potent ingredients that work synergistically together to soften and nourish your skin. I wanted something uncomplicated with boundless uses. Our key ingredient Amla Berry has the highest concentration of Vitamin C found in nature which is excellent for fighting free radical damage and boosting collagen.
Q: Where do your natural ingredients come from and how are they selected?All of the ingredients are USDA certified organic and we work with farmers and producers around the globe that adhere to the strict standards for this certification. These farmers don’t use any synthetic fertilizer or pesticides on their farms and the soil on organic farms is much more nutrient dense therefore the ingredients they produce are super rich in vitamins, minerals and antioxidants.
Q: Are your products suitable for sensitive skin?Like many products it would be suggested to do a patch test first for sensitive skin. Everyone’s skin is different so best to see how you respond on a small area first. Our product was specially formulated to use not only on your face, so perhaps using it on your hands or body would be beneficial once a patch test showed you responded well.
Q: Is the Boundless Solid Oil products safe to use while pregnant?It is safe and organic and would be helpful for stretch marks with the shea butter and cocoa butter ingredients.
Q: Where should I keep my product?Your lovely Boundless Solid Oil will be happiest in a cool dry place out of the direct sunlight. If possible store at temperatures between 15-25C / 59-75F
Q: What is the shelf life of your product?Once you have opened your product it can last up to 6 months, but with the size of the jar and daily use expect to enjoy it for 1-3 months before you will need to replenish.
Q: What is your return policy?Please refer to shipping and returns section
Q: Can I make changes to my order or shipping address?Please email us directly at firstname.lastname@example.org
Q: Do you ship internationally?We don’t just yet, but we will very soon please email us at email@example.com and we will see what we can do.
Q: Do we send samples?We will be starting a sample promotion soon!
Q: Do you test your products on animals?No way.
Q: When will I get the refund or exchange?Please refer to shipping and returns section
Q: What if I receive an order that's broken, missing items, or my package is missing?Please refer to shipping and returns section and email firstname.lastname@example.org
Q: Are products vegan?We use bee’s wax in our product so it is not vegan
Q: What time of day should I use the product?Any time day or night as it has boundless uses and will always come in handy to soften and soothe your skin with the abundance of fatty acids, antioxidants and nutrients. Keep at your bedside and desk side.
Q: Do you use synthetic ingredients?Our products are non- toxic and never formulated with parabens, phthalates, synthetic fragrances, sulfates, glycols, talc, artificial dyes, PEG’s and SLS, DEA, GMO
Q: What can I expect the product to do?Soften skin, boost collagen, help smooth fine lines, nourish your skin with the abundance of vitamins and minerals. If used on hair it can tame fly aways and strengthen hair
Q: What makes your essential oils different? Our blend is USDA certified organic and of the highest quality. EO’s if synthetic can cause irritation to skin. Some essential oils may claim they are organic or natural but it may just be a very small percentage and often times this can cause irritation to skin.
Q: Where are your products produced?Our USDA certified organic product is made in Canada
Q: Are your products shipped from United States? Or Overseas?We ship from Canada and the US.
Q: Do you accept PayPal?Yes, we do.